Digital Pathology Blog

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Posted by Keith Kaplan, MD, Chief Medical Officer 04/11/2017

Who has the most important job at Starbucks?


I’ve spent a lot of time in Starbucks, and over the years, it seems little has really changed with the basic operations. The line to the register is flanked by food options and souvenirs leading to someone who takes your order and your money (The Register). Your order moves to someone standing at the espresso machine (On Bar). Other Starbucks associates are simultaneously working the Drive-Thru customers (On Drive-Thru).

Another associate is grinding beans, ensuring the coffee urns are full, teas are brewed, cups, lids and cup protectors are in place, and coolers are well stocked with sandwiches, croissants and breakfast sandwiches (Customer Support).

So, who has the most important job at Starbucks? The Register? On Bar? On Drive-Thru? Customer Support?

Topics: Healthcare, Pathology, Management

Posted by Keith Kaplan, MD, Chief Medical Officer 02/14/2017

Lessons to Be Learned from Super Bowl LI and More

My grandfather was born on Groundhog Day in 1915. If he had not passed away 10 years ago, he would have been 102 this year. Given what he ate, drank and smoked, it is a miracle he lived as long as he did. When I was about 8 or 9 years he told me to “Never bet against Notre Dame football, Joe Louis or the New York Yankees”. Today he would have to replace the entries on that list with, among others, the New England Patriots.

During this year’s game, how many people went to Netflix or their e-book reader half way through the third quarter? I tweeted that, apparently, the balls were harder to catch when fully inflated and “Go Patriots!”

Topics: Management

Posted by Keith Kaplan, MD, Chief Medical Officer 01/13/2015

Change Management: Feed Mayonnaise to the Tuna Fish

Ever had a good idea that you wanted to see implemented in your organization? Ever had that idea actually implemented and succeed and make a difference? Or have some of those ideas been criticized by personal attacks, death by delay, folks making excuses that the problem that needs to be fixed does not exist or that the solution was tried before and did not work?

Topics: Management