Today, Keith Kaplan posted the following blog on his tissuepathology.com site. We are reposting here because we couldn’t agree more. The honest, candid response to client issues, listening hard, takes courage. Making amends, moving forward more forcefully addressing that which was missing, takes leadership and enormous courage. We have to ask it of ourselves, for the benefit of clients and patients. That courage can be inspirational, for us all. Thanks Keith.